vip23 Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and vip23 ("we", "us", "the Platform", "vip23") governing your access to and use of the vip23 online casino and sports betting platform, accessible at vip23.vu and all associated pages and services. By creating an account, making a deposit, placing a bet, or otherwise accessing any feature of the vip23 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

These Terms apply to all users of the vip23 platform, including visitors, registered players, and any other persons who interact with the service. If you do not agree with any part of these Terms, you must not use the vip23 platform. vip23 reserves the right to modify these Terms at any time, and your continued use of the platform following such changes constitutes your acceptance of the revised Terms.

2. Eligibility

To register and use the vip23 platform, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform. Failure to meet any eligibility requirement may result in immediate account suspension and forfeiture of any balance held.

• Minimum AgeYou must be at least 21 years of age. vip23 does not accept registrations from persons under 21 years of age under any circumstances. Age verification may be requested at any time.
• Legal CapacityYou must have the full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction. You must not be acting under any legal disability, guardianship, or restriction that would prevent you from entering into enforceable agreements.
• Single AccountEach individual may hold only one registered account on the vip23 platform. Creating multiple accounts is strictly prohibited and may result in the permanent suspension of all associated accounts and forfeiture of all balances. If you have inadvertently created a duplicate account, you must contact support immediately.
• Self-Exclusion StatusYou must not be subject to a self-exclusion order, voluntary or mandatory, on any gambling platform. If you have previously self-excluded from any gambling service and that exclusion period has not expired, you are not eligible to register or use vip23.

3. Account Registration & Security

To access the full features of the vip23 platform, you must register a personal account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

• Accurate InformationYou must provide your real name, valid Bangladeshi mobile number, and date of birth at registration. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and will result in immediate account termination.
• Identity Verificationvip23 reserves the right to request identity verification documents at any time, including but not limited to national identity card, passport, or other government-issued photo identification. Failure to provide requested verification documents within the specified timeframe may result in account suspension and withholding of withdrawals.
• Password SecurityYou are solely responsible for keeping your password and account credentials confidential. vip23 will never ask for your password via email, SMS, or support chat. You must notify vip23 support immediately if you believe your account has been accessed by an unauthorised third party.
• Account TransfersAccounts are strictly personal and non-transferable. You may not sell, transfer, or assign your vip23 account, account balance, or any account-associated benefits to any other person. Any attempt to transfer account ownership will result in permanent suspension of all involved accounts.
• Dormant AccountsAn account is considered dormant if there has been no login activity for a period of 12 consecutive months. vip23 reserves the right to apply an inactivity fee to dormant accounts in accordance with its current fee schedule, which will be communicated to the registered mobile number before any deduction is made.

Key Platform Terms at a Glance

A summary of important concepts governing your use of vip23

4. Deposits & Withdrawals

All financial transactions on the vip23 platform are conducted in Bangladeshi Taka (BDT). vip23 supports deposits and withdrawals via leading Bangladeshi mobile financial services. The following terms govern all payment transactions on the platform.

• Accepted Methodsvip23 currently accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific payment methods may change from time to time and is subject to the terms and conditions of the respective payment service providers.
• Minimum DepositA minimum deposit amount applies and is displayed in the Cashier section at the time of transaction. Deposits below the stated minimum will not be credited to your account and may be subject to return processing fees applied by the payment provider.
• Withdrawal ConditionsWithdrawals will only be processed to a payment method registered in your name and previously used to make a deposit on your account. vip23 does not process withdrawals to third-party accounts. Identity verification must be complete before your first withdrawal is approved.
• Processing TimesDeposits via bKash and Nagad are typically credited to your vip23 wallet within seconds of confirmation. Withdrawal requests are processed within 30 minutes for accounts in good standing that have completed identity verification. Processing times may be extended during periods of high demand or where additional verification is required.
• Transaction DisputesIf you believe a transaction has been processed incorrectly, you must notify vip23 support within 30 days of the transaction date. Disputes raised after 30 days may not be eligible for investigation. vip23 will review all legitimate transaction disputes and respond within 5 business days.

5. Bonuses & Promotions

vip23 offers bonuses and promotional incentives to eligible registered players from time to time. All bonuses are subject to the following general terms in addition to any specific terms communicated at the time of the promotion. vip23 reserves the right to modify, suspend, or withdraw any bonus offer at any time without prior notice.

• Wagering RequirementsAll bonuses are subject to wagering requirements (rollover) that must be fulfilled before any bonus-derived funds can be withdrawn. The applicable wagering requirement for each promotion is stated in the specific promotion terms. Bonus funds and winnings generated from bonus play are not withdrawable until the full rollover has been completed.
• Bonus ExpiryAll bonus funds and associated free spins are subject to an expiry period stated in the specific promotion. Bonus funds not used within the expiry period will be removed from your account automatically. Expired bonuses cannot be reinstated or carried over to a new promotional period.
• One Bonus Per PromotionEach registered account is entitled to claim each promotional offer once only, unless the promotion terms explicitly state otherwise. Attempting to claim the same promotion multiple times — including through multiple accounts — constitutes abuse of the promotional system and may result in forfeiture of all associated bonuses and account suspension.
• vip23 Discretionvip23 reserves the right to refuse, cancel, or claw back any bonus at its sole discretion if it determines that the bonus was claimed in error, through fraudulent means, or in violation of these Terms. Any winnings generated from a cancelled bonus will also be forfeited.

6. Prohibited Conduct

The following conduct is strictly prohibited on the vip23 platform. Any player found to have engaged in prohibited conduct will be subject to immediate account suspension, permanent ban, forfeiture of all balances, and may be reported to relevant authorities where applicable.

• Fraud & Money LaunderingUsing the platform for money laundering, fraud, or any other financial crime is strictly prohibited. vip23 complies with applicable anti-money laundering obligations and will report suspicious activity to relevant authorities. Any funds identified as proceeds of fraud or crime will be frozen and reported.
• Bonus AbuseExploiting bonuses through systematic low-risk wagering patterns designed to guarantee profit regardless of game outcome (commonly referred to as bonus hunting or bonus whoring) is prohibited. vip23 employs automated detection tools to identify such patterns and will void affected bonuses and associated winnings.
• Collusion & CheatingColluding with other players to gain an unfair advantage, using software tools to manipulate game outcomes, exploiting software bugs or vulnerabilities, or engaging in any other form of cheating is strictly prohibited and will result in permanent account closure.
• Underage UseAllowing or facilitating access to the vip23 platform by any person under the age of 21 is strictly prohibited. Any person who knowingly permits a minor to use their account will have their account permanently suspended and all balances forfeited.
• ChargebacksInitiating a chargeback, payment reversal, or dispute with your payment provider in relation to a legitimate vip23 transaction is considered fraudulent conduct. Any account found to have initiated a chargeback will be immediately suspended, and the disputed amount plus administrative costs may be recovered from any remaining balance.

7. Responsible Gaming

vip23 is committed to responsible gaming and provides all registered players with access to tools that help them manage their gambling activity. These include deposit limits (daily, weekly, and monthly), session time reminders, cooling-off periods, and a self-exclusion option that can be activated directly from the player dashboard at any time. vip23 strictly enforces the 21+ age restriction and will not knowingly permit underage persons to access the platform.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, vip23 encourages you to use the self-exclusion tool immediately and to seek support from a qualified counselling service. Full details of available responsible gaming tools and support guidance are available on the Responsible Gaming page. vip23 takes problem gambling seriously and will cooperate fully with any player who seeks assistance.

8. Intellectual Property

All content on the vip23 platform, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof, is the property of vip23 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publicly display, or create derivative works from any vip23 content without prior written authorisation from vip23.

9. Limitation of Liability

To the fullest extent permitted by applicable law, vip23 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service, even if vip23 has been advised of the possibility of such damages. vip23's total aggregate liability to you for any claim arising out of or related to these Terms or the platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

vip23 makes no warranty, express or implied, that the platform will be available continuously, free from errors, or that defects will be corrected. The platform is provided on an "as is" and "as available" basis. vip23 does not warrant that the platform is suitable for any particular purpose or that the information contained therein is accurate, complete, or current at all times.

10. Account Suspension & Termination

vip23 reserves the right to suspend or terminate any account at any time, with or without notice, for reasons including but not limited to the following. Upon termination, any pending withdrawals of legitimate funds may be processed at vip23's discretion following a review period.

• Breach of TermsAny violation of these Terms, including prohibited conduct, provision of false information, or failure to satisfy eligibility requirements, will result in immediate account suspension pending investigation and potential permanent closure.
• Player-Initiated ClosureYou may request closure of your account at any time by contacting vip23 support. Upon receiving a closure request, vip23 will process any eligible withdrawal of verified funds in your account balance before closing the account. Self-exclusion requests are treated as an alternative to account closure and processed as a priority.
• Regulatory Requirementsvip23 may be required to suspend or terminate accounts in order to comply with applicable laws, regulations, or instructions from competent authorities. In such cases, vip23 will act in accordance with its legal obligations and will communicate with the affected player to the extent permitted by law.

11. Amendments to These Terms

vip23 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, vip23 will endeavour to notify registered players via the registered mobile number or by displaying a prominent notice on the platform. The amended Terms will take effect from the date of publication unless a later effective date is stated.

Your continued use of the vip23 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the platform and may request account closure in accordance with Section 10.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable international standards for online gaming operations. In the event of any dispute arising from these Terms or your use of the vip23 platform, you agree to first attempt to resolve the matter by contacting vip23 support directly. vip23 operates as a safe and reliable platform committed to SSL encryption and fair play standards. For unresolved disputes, you may escalate the matter to vip23's internal complaints procedure by writing to [email protected] with full details of your complaint. vip23 will acknowledge your complaint within 48 hours and provide a final decision within 14 business days.

13. Contact & Support

If you have any questions, concerns, or complaints regarding these Terms or the vip23 platform, our support team is available 24 hours a day, 7 days a week. You can reach us by email at the address below. Please include your registered mobile number and a brief description of your query in all correspondence to help us respond promptly.

Email: [email protected]